How do I change or cancel my order?
In the event you wish to cancel or change your order, please contact us within 24 hours of your oarder at email@example.com. As all of our products are custom made, changes after 24 hours will not be allowed.
*Please note that any orders that have already been packed or shipped cannot be canceled.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us at firstname.lastname@example.org within 24 hours after placing your order with an e-mail titled "Shipping Address Change" to route to the appropriate department.
Please be advised that your shipping address cannot be revised after the order has shipped.
When will I get my tracking number?
Once the order has been processed by our fulfillment team (5-7 days, on average), a tracking number usually takes 1-3 business days to be generated. Please take note to allow 1-3 business days for your tracking information to be updated. If you have not received your tracking number within three business days or if the tracking status is "not available" within 1-2 business days from the time you have received your tracking number, please send us an email at email@example.com.
How do I track my order?
You can track your order here: firstname.lastname@example.org
How long does delivery take?
Our average delivery times are currently 10-14 days from the order date. This includes about 7-9 days to create your order, and 3-5 business days to deliver via UPS, USPS, or Fedex. During busy times like around Valentine's Day, Mother's Day, Father's Day, or Christmas, average delivery times can increase.
Please note that there can be unforeseen circumstances that are beyond our control, such as UPS or USPS temporarily misplacing your order, that may delay your order. We will do our best to help resolve these issues.
Also, we currently do not deliver to PO Box addresses, so please provide a different address for delivery if you currently use a PO Box.