How do I change or cancel my order?

In the event you wish to cancel or change your order, please contact us within 24 hours of your oarder at info@faminci.com. As all of our products are custom made, changes after 24 hours will not be allowed.

*Please note that any orders that have already been packed or shipped cannot be canceled.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us at info@faminci.com within 24 hours after placing your order with an e-mail titled "Shipping Address Change" to route to the appropriate department.

Please be advised that your shipping address cannot be revised after the order has shipped. 

When will I get my tracking number?

Within 1-2 business days from the time you have received your order confirmation.

Did you not receive a confirmation email within 2 business days of placing your order? If so, please contact us at info@faminci.com.

How do I track my order?

You can track your order here

How long does delivery take?

Our average delivery times are currently 2-4 days from the order date. This includes about 1-2 days to create your order, and 1-2 business days to deliver.